Refund policy

At Hōri, we take great care in sourcing and packing every tin. If something isn't right, we want to hear from you.

Food products For hygiene and safety reasons, we are unable to accept returns of opened or unsealed products. This is standard practice for food items and does not affect your statutory rights.

Damaged or faulty items If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your order. We will arrange a replacement or full refund at no cost to you.

Change of mind If you have changed your mind and the product remains unopened and sealed, please contact us within 14 days of receiving your order. Return shipping costs are the responsibility of the customer.

How to make a return If you really want to make a return, contact us first at hello@drinkhori.com and we will guide you through the process.

Refunds Once your return is received and inspected, we will process your refund within 5-7 business days to your original payment method.